1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (Name, email address, phone number)
• Booking and reservation details
• Payment information (processed securely through third-party providers)
• Communication preferences
• Information about your stay preferences

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and reservations
• Provide customer support and respond to inquiries
• Send booking confirmations and important updates
• Improve our services and website functionality
• Send promotional offers with your consent
• Comply with legal obligations

3. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Limited access to personal data for authorized personnel only
• Secure payment processing through trusted providers

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Enhance user experience
• Remember user preferences
• Analyze website traffic and performance
• Provide personalized content

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

5. Third-Party Services

We may share your information with trusted third-party service providers for:

• Payment processing
• Booking management systems
• Email communication services
• Analytics and marketing services

These providers are contractually obligated to protect your data and use it only for specified purposes.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request data portability

To exercise these rights, please contact us at hotelawadhvilas@gmail.com

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Booking information is typically retained for 7 years for tax and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hotelawadhvilas@gmail.com
• Phone: +91 9120053008
• Address: PNB Road, Near Maniramdas Chhawani, Ayodhya, Uttar Pradesh 224123, India